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Beware of working for Fedex under the name of Randstadt. You get hired under the assumption you will be working directly for FedEx only to find out you are just an employee for Randstadt and then you find out that you are a (vendor) with no benefits, no sick days, no paid holidays, absolutely nothing except for what the government says you have to cover.

Overtime is non-existent. If they do need overtime, instead of paying you, they have you leave early on another day so as not to pay you, is that legal I ask? Meanwhile, FedEx, a multi billion dollar conglomerate, is living rich off their customers and employees paying a minimum substandard living wage to their employees who take the brunt of the worse customer calls imaginable. Customer service reps are hired from outside the US for example in South America for a whopping $5 an hour.

Their English is horrible in most cases unintelligible and they work their day by simply transferring calls to another department which by then the customer is irritable and irate and taking it out on the next representative yours truly and others, it is a mess. We don't get paid enough for the abuse. Then you get called in to human resouses and warned for not being submissive enough, don't they understand whats needs to be done when the assaults happen and that we are human beings with feelings and not robots? There are lots of favoritism and discrimination.

Areas in the office can be very caotic and it's difficult to do your job when things are not going well which is always, emotions are off the chart running high in responce to dissatisfaction with the service Randstadt provides. There are high turnover, very high. The manager(s) lack the skills needed for the intensity found in this boiler room atmosphere not to mention a certant lack of education, for instance, the manager comes in straight to their office, will not walk around or to put it better supervise and evaluate in preparation of what will become a hectic day, and knowing the stress and conditions that this job brings will not show appreciation of the employees doing the heavy lifting, nothing! Raises are a joke, who can live with a .04 cent raise per year and yours truly on my second year anniversary.

For the effort this job demands it would not be asking too much to be paid $15 to $20 per hr with benefits the company can very well afford it. Are we living in a third world country and what would you say if a loved one of yous died and you needed to make arrangements with the emotions that go along with what the moment calls for and then the next thing you hear from you employer is how soon will you be back? This company is a joke. Training preparation is inadequate it does not cover everything and is way too long, it's laughable.

In this company there is little flexibility, lack of advancement opportunities, (unless you are the right color or you are in the vanacular: ghetto), you are stuck with old systems that take way too long to do what needs to be done and this is from my experience while working for lawyers in New York City. I was fired on my two year aniversay with no warning, in violation of their own rules. I did not miss a day I was always the empolyee of the mouth which amounted to nothing in this setting and I have more capabilities and more experience, than the lot, had they only considered an outstanding resume. Do not work for Randstadt, their only interest is what they will get in their already deep pockets at the end of the day.

All they want are bodies to fill in the constant voids and vacancies. There has to be a labor law against this or labor attorney who understands this and will fight against this unfair company.

Reason of review: Poor customer service.

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